What items are returnable?
- You can return an item if the size is too big/small, or if it’s is not want you wanted and you want to exchange it for another item;
- A return will be accepted only if you request it within 14 days after item is received, if 14 days have passed since you received it, return or exchange may be rejected;
- Items must be in original condition, with tags, unwashed and unworn;
- All returns and exchange items must be sent tracked delivery as we are not able to accept any responsibility for these items until they are signed for back at Gym Oil HQ.
Please contact us to request a return.
How soon will I get my refund/exchange?
- Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you if your Return or Exchange has been accepted.
- If receiving a refund, this will be processed, and a credit will automatically be applied to the original method of payment, no longer than 5 business days.
- If you are looking for an exchange: after we receive your package, we will start the new order request (other item, size or print, etc.), and when we send them back, we will send you a new shipping confirmation email for the new package. The exchange process may take 2 -3 business days dependant on when we receive the items back but we will endeavour to couple you with your new garments as soon as possible.
- All returns and exchange items must be sent tracked delivery as we are not able to accept any responsility for these items until they are signed for back at Gym Oil HQ.